Returns & Refunds

We want you to be happy with your order. If something isn’t right, we’re here to help. This policy is offered in addition to your statutory consumer rights.

30-day returns

You may return unused, unopened filters in their original packaging within 30 days of delivery for a refund of the product price. To start a return, message us on WhatsApp or email hello@fridgefilterkits.com with your order number.

Wrong fit

If a filter doesn’t fit even though the code matches what’s listed on the product page, contact us — our Compatibility Guarantee applies and we’ll help you find the right replacement or arrange a return.

Damaged or defective items

If your item arrives damaged or defective, contact us within 30 days of delivery with your order number and a photo. We’ll arrange a free replacement or full refund, including any return shipping where applicable.

Items we can’t accept

For hygiene and safety reasons, we cannot accept returns of filters that have been opened, installed or used, unless the item is defective. Please don’t open the sealed filter packaging until you’ve confirmed it’s the correct one.

How refunds work

Once we receive and inspect your return (or approve a wrong-fit or defective claim), we refund you using the same method you paid with wherever possible. Refunds are typically processed within 5–10 business days.

Cancellations

If you need to cancel an order, message us as soon as possible. If it hasn’t shipped yet, we’ll cancel it and refund any payment in full. If it has already shipped, the standard return process applies.

How to start a return or refund

1. Message us on WhatsApp or email hello@fridgefilterkits.com with your order number and reason.
2. We’ll reply within one business day with return instructions or resolve it directly.
3. Send the unused item back (if required) and we’ll process your refund.